About Our Products
Q: What does Collagaroo offer?
A: We provide high-quality digital photo collage templates and custom-designed digital photo collages. Our templates are perfect for creating your own collages, and our custom service is ideal if you'd like us to design something unique for you.
Q: Are your collages physical or digital?
A: All of our products are digital. No physical items will be shipped. You’ll receive your files via email, ready to download and print at your local photo or canvas printer.
Q: Can I print the digital collages?
A: Absolutely! Our digital files are high-resolution, making them suitable for printing at home or through a professional printing service.
Purchasing and Delivery
Q: How do I access my template after purchase?
A: Once your payment is complete, you’ll receive an email with links to download your template files instantly.
Q: How are custom-designed collages delivered?
A: For custom collages, we will email the finalized digital files to you once the design is completed and approved. We have a lead time of 4 working days once we receive your photographs via email.
Q: What file format will I receive?
A: You will receive your collage files in high-resolution formats, such as JPEG or PNG. For templates, you will receive an instruction manual explaining how to download your high-resolution design.
Custom Collage Services
Q: How do I request a custom-designed collage?
A: Simply reach out to us via info@collagaroo.com with your photos and design preferences. Our team will guide you through the process.
Q: Can I request changes to a custom collage?
A: Yes, we offer up to 5 rounds of revisions to ensure you’re happy with the final design.
Payment and Refunds
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and online payment methods during checkout.
Q: Do you offer refunds?
A: Due to the nature of digital products, refunds are only provided in specific cases, such as technical issues with the file or non-delivery. Please refer to our Refund Policy for details.
Technical Support
Q: I didn’t receive my download link. What should I do?
A: Check your spam or junk folder first. If you still can’t find it, contact us at support@collagaroo.com, and we’ll assist you promptly.
Q: Can I use the templates on my phone or tablet?
A: Yes, our templates are compatible with mobile and tablet devices as long as you have the required app (e.g., Canva) installed.
Important Information About Our Collages
At Collagaroo, all of our products and services are digital, which means:
- No Physical Items Will Be Shipped: All products are delivered digitally—there are no printed or physical items involved.
- Instant Access to Templates: When you purchase a template, you will receive an email with links to download your files immediately after checkout. This ensures you can start creating your collage right away.
- Delivery of Custom Designs via Email: For custom-designed collages, we will email the final digital files to you once the design is completed and approved.
Other Questions
Q: Can I share the templates I purchase with others?
A: No, our templates are for personal use only. Sharing, reselling, or distributing them is not permitted.
Q: How can I share my completed collage with Collagaroo?
A: We’d love to see your creations! Send your collages to pictures@collagaroo.com or tag us on social media.