Refund policy

Refund Policy

1. Eligibility for Refunds

   • Please note once the digital template file has been downloaded you will not be eligble for a refund due to the nature of the product.
   • Refunds are only available in the following circumstances:
     • The digital product was not delivered as promised (e.g., incorrect file or incomplete delivery).
     • There are technical issues with the file that cannot be resolved after reasonable attempts.
       
     • Please send screenshots of the issue experienced. 

2. Non-Refundable Situations

   • Refunds will not be granted for the following:
     • Change of mind after purchase.
     • Failure to download the product within the specified timeframe.
     • Incorrect product selection by the customer.
     • Customized or personalized digital collages that have been approved and delivered.

3. Resolution Process

   • If you encounter an issue with your purchase, please contact us at support@collagaroo.com within 7 days of receiving the product. Include your order details and a description of the issue.
   • We will review your request and, if eligible, provide a resolution, which may include a corrected file or refund.

4. Revisions for Custom Collages

   • For custom-designed collages, we offer revisions to ensure you are satisfied with the final design. 

5. Technical Assistance

   • If you experience technical difficulties accessing or using the files, we are happy to assist. Please contact us for support before requesting a refund.

Contact Us

For any questions or concerns about this policy or your order, please email us at support@collagaroo.com